At Memo Cakery, we take great pride in the quality and craftsmanship of our cakes. Due to the perishable nature of our products, we adhere to strict guidelines regarding cancellations, refunds, and returns. By placing an order with Memo Cakery, you agree to the following terms and conditions:
1. Order Cancellations:
• All Orders: A minimum of 24 hours’ notice prior to the scheduled pick-up or delivery time is required for any order cancellations.
• Late Cancellations: Any cancellation request made within 24 hours of the scheduled time will not be eligible for a refund, postponement, or store credit under any circumstances.
• Approved Cancellations: Eligible cancellations will qualify for a refund or store credit. Cash refunds will be issued after deducting any payment gateway fees not charged by Memo Cakery.
2. Refund After Cake is Received:
Due to the perishable nature of our cakes, refunds are typically not offered once the cake has been received. However, if there is a quality issue, the following conditions apply:
• Notification: You must notify Memo Cakery of any issue within 12 hours of receiving your order, whether by pick-up or delivery. Claims made after this period will not be considered.
• Eligibility for Refund: Refunds are at the sole discretion of Memo Cakery and may be granted only if:
1. The product remains largely intact.
2. Sufficient photographic evidence of the issue is provided.
3. Proof of purchase is supplied.
• Refund Format: Refunds, if granted, may be issued in full as store credit (valid for 12 months) or as a cash refund to the original payment method (deduct any payment gateway fee), which may take up to 5 business days to process.
• Exclusions: Refunds will not be issued in cases of:
1. Change of mind after receipt.
2. Cakes that have been consumed or significantly altered.
3. Damage caused by improper storage or handling after leaving Memo Cakery’s possession.
3. Product Quality and Liability:
Memo Cakery ensures that every cake is prepared with the utmost care. However, the following limitations apply:
• Design Variations: As all products are handcrafted, slight variations in design or appearance may occur and are not grounds for a refund or return.
• Storage and Handling: Memo Cakery assumes no responsibility for damage resulting from improper storage, handling, or transport after the cake leaves our premises.
• Consumption: No refunds or compensation will be provided for cakes that have been consumed. Memo Cakery reserves the right to inspect and validate any quality-related claims.
4. Delivery Policy:
Memo Cakery offers delivery services within specific zones. By selecting delivery, you agree to the following terms:
• Attempted Contact: Our driver will make a reasonable attempt to contact you via the phone number provided. If no response is received within 5 minutes of arrival, the cake will be left at the delivery location.
• Liability Upon Delivery: Once the cake has been delivered to the designated location, Memo Cakery is not responsible for any damage, theft, deterioration, or loss. It is the customer’s responsibility to ensure that the product is promptly retrieved and stored appropriately.
• Address Accuracy: It is the customer’s responsibility to provide accurate delivery information. Memo Cakery is not liable for failed deliveries due to incorrect or incomplete addresses. If the address is incorrect, the cake will be returned to our kitchen, and no refund will be issued.
5. Pick-Up Policy:
• Pick-Up Timing: Orders must be picked up on the scheduled date. Memo Cakery will hold the product for an additional 24 hours after the scheduled pick-up time. After this period, the product will be considered abandoned, and no refund or replacement will be provided.
• Liability After Pick-Up: Once the cake has been picked up by the customer or a designated representative, Memo Cakery is no longer responsible for its condition, including any damage or deterioration caused by improper handling or storage.
6. Force Majeure:
Memo Cakery is not liable for any failure to fulfill obligations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, transportation disruptions, or government regulations.
7. Agreement to Terms:
By placing an order with Memo Cakery, you acknowledge and agree to the terms and conditions outlined in this Refund, Return, and Cancellation Policy. Memo Cakery reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting.