FAQs

No. We fully online based at the moment, but our kitchen is based in New Market and pick-ups are available . We’re renting kitchen space from Gilli Cafe New Market at the moment. But hoping to turn into a full-fledged store in the future!

24 hours in general, and that’s what the website ordering system is build on. But if you have missed the cut-off time to place your order, please give us a call or instagram message and we will try our best to help you.

We provide FREE DELIVERY for most Auckland urban area. It covers North to Albany, South to Manukau City Centre, West to Westgate, East to Flatbush and Eastern Bays area. 

If your destination is rural or out of our free delivery area, we only charge $1 per km from your destination to the nearest cut-off point. We use google map to measure the distance.

Example, if you live in Silverdale, we will only charge the distance between Silverdale & Albany, at the rate of $1 per km.

By default, we will be doing our deliveries from 6pm – 10pm on weekdays and 10am – 2pm on weekends. This delivery time frame helps us to avoid Auckland traffic and make sure our cakes are delivered fresh and cool.

Should you desire a specific delivery time during the day, reach out to us via phone, email, or Instagram message. We’re committed to accommodating your preferences to the best of our availability.

Because we are sharing a commercial kitchen with Gilli Cafe New Market, you can pick up your cake at anytime during the cafe opening hours as long as your order is placed 1 day in advanced. (Or by Friday for weekend pick up)

DM us on Instagram and we can see what we can do for you.

We are currently not selling individual portions as we do not have a store. However, we are attending weekend markets and selling individual slices to promote our brand. Check our Instagram account for weekly updates on which market we will be attending. If you’re wanting to try out our cakes before committing to a full size order, do come and visit us at the markets!

Yes we can, as long as it’s not too long. Alternatively, we can write your message on a plain card if it’s too long to fit. Please leave us a note during checkout.

Unfortunately, the gelatine we are using currently is not halal certified, we haven’t had any luck sourcing a stable and quality supply of halal certified gelatine.